The hospitality industry in Lahore relies on people more than technology to provide a great guest experience and establish examples of service. Travelers are looking for a service that is “virus-free.” 83 percent of travelers would choose to stay at the best hotel that promotes safety precautions on social media or in other ways. The hotel industry is well-known for its emphasis on quality and customer happiness. So it’s no surprise that in the post-COVID era, there’s even more pressure to maintain guest pleasure.
However, because the sector is based mostly on human-to-human interactions, hotels and property managers are reconsidering how to earn their consumers’ trust. After all, acquiring a new customer is more expensive than retaining an old one. When picking a hotel in the hospitality industry, Heritage Luxury Suites – Best Hotel in Lahore, Heritage Luxury Suites is also the top hotel in Lahore, you can also read the reviews on Google Map before choosing the hotel in Lahore.
Enhance hygiene standards
Keeping outstanding sanitary standards has become one of the most important criteria in establishing a competitive edge. 34 percent of visitors say it is hazardous to travel until the WHO declares the pandemic has ended. As a result, the only way for hoteliers to stand out in this extremely competitive industry is to shift their focus to effective sanitization. Priority should be given to cleaning high-traffic areas such as the reception desk, doorknobs, bathrooms, and so on.
Hand sanitizer dispensers should be placed at reception and other public areas, such as near the elevator. A comprehensive internal communication policy is required for the hotel personnel to carry out these tasks. With its single general dashboard, Heritage Luxury Suites provides a simple solution to this problem. Its user-friendly designs assist hotel executives in visualizing the housekeeping condition in each room.
Pay attention to your customer
Listening to your customers in 5-star hotels in Lahore entails more than merely acknowledging their complaints, picking up the phone, or attending to their needs at the front desk. Rapid listening is the foundation of effective communication in the hospitality industry. This means that you must not only listen to your clients, but also try to connect with them. Listening is paying close attention to their needs and deciding on how you can best provide a tailored experience. The best hoteliers are those that pay attention. Listening to your clients provides valuable input that can lead to more revenue-generating discoveries.
Improve Check-in and Check-out
Hoteliers must implement social distancing measures to keep guests safe in common areas such as the front desk or lobby. Modern administrators are turning to technology to overcome this difficulty. While some hotels provide pre-arrival plans for its customers, others have implemented express or online check-in or check-out.
Proper cleaning and fumigation of POS touch-points, as well as maintaining social distance queuing supervised by designated labels on the floor, are some simple ways that can be implemented. Heritage Luxury Suites, one of the best hotels in Lahore, offers contactless check-in, allowing clients to enter and exit without having to wait in line at the front desk. This is a realistic option not just for customers who value their security, but it also decreases communication and publicity for hotel employees. Please see also Apartments for sale in Lahore Gulberg.